Legal

1. Requesting a Refund

1.1 Defective or Damaged Products

If you receive a defective or damaged product, please contact the seller directly. Provide clear evidence, such as photographs, to support your claim. The seller will guide you through the refund process.

1.2 Non-Delivery of Products

If you do not receive the product within the specified delivery period, contact the seller to inquire about the status of your order. If the issue remains unresolved, the seller will assist you in initiating a refund.

1.3 Other Circumstances

For other exceptional cases, such as order cancellation before shipping, please contact the seller directly to discuss your specific situation and the possibility of a refund.

2. Seller Communication

2.1 Contacting the Seller

Most issues can be resolved through direct communication with the seller. Initiate contact promptly to address any concerns, provide details about the problem, and discuss potential solutions.

2.2 Refund Resolution

Work closely with the seller to reach a resolution. If a refund is deemed appropriate, the seller will guide you through the necessary steps and provide information on the refund process.

3. Exclusions

3.1 Change of Mind

Platonic Hub generally does not facilitate refunds for change of mind. Before making a purchase, carefully review product details, images, and seller policies to make an informed decision.

3.2 Custom or Personalized Products

Custom or personalized products may not be eligible for a refund unless they are defective or damaged. Discuss such matters directly with the seller.

4. Dispute Resolution

If you encounter difficulties in reaching a resolution with the seller or have concerns during the refund process, please contact our customer support team at support@platonichub.com for assistance.

5. Contact Information

If you have any questions or concerns regarding our Money Back Policy, please contact our customer support team at support@platonichub.com.

Thank you for choosing Platonic Hub.